Trying to fit more people in by having smaller luggage racks. I most definetly do not understand why the overhead racks are curved so that bags don’t fit in them. (perhaps the air conditioning?) argh, and I had to wait ages for them to open the doors – not as if they were doing anything inside. But having electronic displays rather than paper tickets stuck into the seats to show reservations could be good but the way they have done it means that a seat can look like it is vacant if someone has not used it for one part of the journey you are on but the fact that someone else has booked it later is not shown – and the positioning means that people sitting in the seats cannot see it. And also the insissent announcements encouraging you to upgrade to 1st class for ‘£10-20’. Fortunately the company was good do it was still an interesting journey and the scenery was great as well.
Ahrg overzealous air conditioning making it so cold you have to wear a coat is stupid and the doors cannot stay shut when the train rocks and open slightly before shutting again.